Refund policy
Returns & Refund Policy
We want you to be happy with your SAUNGE purchase. Please read the following policy carefully before placing your order.
All Sales Are Final
Unless otherwise required by applicable consumer protection laws, all SAUNGE sales are final.
Please carefully check the size, colour and product details before completing your purchase. We do not accept returns or exchanges simply because you have selected the wrong size, colour or changed your mind, except where you have a legal right to cancel or return your order under applicable law, including the EU 14-day cooling-off period outlined below.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, faulty, defective, or is not the item you ordered, please contact us at INFO@SAUNGE.COM within 7 days of delivery.
Please include your order number, a description of the issue and clear photographs showing the damage, fault or incorrect item. This allows us to assess the issue and determine the appropriate resolution.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, we may offer a replacement or refund, as appropriate and in accordance with your legal rights.
We are unable to accept claims for damage or faults caused by misuse, improper care, normal wear and tear, or failure to follow the product's care instructions.
European Union — 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the legal right to cancel your order within 14 days of receiving your order, without giving a reason, in accordance with applicable EU consumer protection laws.
To exercise this right, the item must be returned in the same condition in which you received it. Items should be unworn, unused, with all original tags attached and, where applicable, in their original packaging. You must also provide proof of purchase or your order confirmation.
Return Costs
Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning the item.
We strongly recommend using a tracked and insured delivery service when returning an item, as the item remains your responsibility until it has been received by SAUNGE.
Where required by applicable EU consumer protection laws, we will refund the purchase price of the returned item(s) and the cost of the original standard delivery.
Any additional cost paid for expedited, express or premium delivery is non-refundable.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within 10 business days of the refund being approved.
Please note that your bank, card provider or payment service may require additional time to process and display the refund in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at INFO@SAUNGE.COM.
How to Contact Us
For any return, refund, damaged-item or faulty-item enquiries, please contact:
Please include your order number and, where applicable, photographs of the item and details of the issue so that we can assist you as quickly as possible.
Important
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your order.