Shipping policy

 

SHIPPING NOTE

Estimated delivery times are provided at checkout and are based on the shipping service selected. Delivery times are estimates and are not guaranteed, as delays can occasionally occur due to the courier, customs, weather or other circumstances outside of our control.

For the most up-to-date information regarding delivery times, service coverage and shipping conditions, please refer to the relevant courier's website.

TRACK YOUR ORDER

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout and/or by SMS, depending on the shipping service selected.

If you have not received your tracking information, please check your spam, junk or promotional folders before contacting us.

Please allow up to 24 hours after dispatch for tracking information to become active.

 

EUROPEAN COUNTRIES 
Orders shipped from the UK to countries within the European Union may be subject to VAT, customs duties and/or carrier handling fees.

For orders valued at €150 or less, a temporary €3 customs duty may apply to goods imported into the EU from 1 July 2026. This is separate from VAT and may vary depending on the contents of your order and how the shipment is processed.

Import VAT may also apply. Where VAT is collected at checkout, it should generally not be charged again upon delivery. However, additional customs duties or carrier handling fees may still apply.

For orders over €150, standard customs procedures apply and additional import duties, VAT and handling fees may be charged depending on the destination country and the goods being imported.

Any customs duties, import taxes or carrier fees not collected at checkout are the responsibility of the customer. SAUNGE is not responsible for delays caused by customs or for charges imposed by the destination country or delivery carrier.

Customs rules and charges can vary by country and may change over time. We recommend checking your local customs authority or delivery carrier for the most up-to-date information before placing your order.

ORDERS

Once your order has been dispatched, it is handed over to the selected shipping carrier for delivery. From this point, the carrier is responsible for the transportation and delivery of the parcel.

If your parcel is lost, damaged or significantly delayed during transit, please contact us as soon as possible so that we can assist with the appropriate next steps and, where applicable, work with the carrier to investigate the shipment.

Where the selected shipping service includes insurance or compensation cover, SAUNGE will provide the relevant shipment information and cooperate with the carrier's investigation or claims process where required.

Please note that carrier investigations can take time and may need to be completed before a replacement, refund or insurance claim can be processed.

We will always do our best to assist you with delivery issues; however, delivery times and carrier-related delays are outside of SAUNGE's direct control.

IMPORTANT

Please ensure that your name, delivery address, postcode and contact details are correct when placing your order. SAUNGE cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

If a parcel is returned to SAUNGE because the delivery address was incorrect, the parcel was not collected, or delivery was refused, additional shipping costs may apply before the order can be resent.

ANY QUESTIONS

Our customer service team is available to assist with any questions regarding your order, shipping or delivery.

Please contact us at:

INFO@SAUNGE.COM

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.